Payments to the HiveMC.com is a payment for the virtual items contained in the purchase. This transaction is final and there are no refunds. If you are banned for breaking the rules of the HiveMC.com (http://forum.hivemc.com/threads/in-game-rules.6159/), you will not be refunded this money. Bans are subject to the full discretion of the HiveMC.com staff team and rules can be changed at any time. Although we do our best, there is no guarantee on being able to enter the server, and if the server is no longer operated the virtual items are forfeit. Refund requests due to issues concerning lag, game glitches, or any other issues are subject to the discretion of the HiveMC.com administration team and can be sent to firstname.lastname@example.org. All items are virtual and have no value.