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You will receive your rank and/or credits within approximately 30 minutes. If you do not receive your items within this timeframe, please contact us at accounts@hivemc.com with your username and attached proof of purchase. Also make sure that you have submitted your correct Minecraft username. If this is not the case, please mention this in your email.

If you have any issues please contact a member of staff on the server. Please do not contact Mojang or Buycraft.

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If you have any questions about accounts feel free to email accounts@hivemc.com (This inbox does not handle ban disputes, nor does it handle moderator applications)